Is energy consumption the bulk of hotel spending? Smart hotel interprets the new ecology of hotel operation!
When it comes to hospitality, I think ofAmman, Hilton, BulgariSuch an industry leader.
But in fact,Many high-end hotels and low-end hotels face the same problems of insufficient occupancy, energy consumption and cost.
Take the Shanghai Bulgari Hotel, where Shanghai ladies love to take pictures.In 2018, a statistical report pointed out that, Its actual occupancy rate is only about 50%, and the other 14 hotels in OCT A, which are the same as Shanghai Bulgari, are all four-star and five-star hotels. level, but most occupancy rates are less than 50%!
In 2019, with the impact of trade frictions, global economic instability and other factors, Shanghai's hotel industry was hit again, and it is no wonder that Shanghai celebrities can 40 Personally, I spent a night with Bulgari!
The decline in the hotel occupancy rate is affected by macro factors on the one hand, and the homogenization trend of hotel services on the other hand. .
Whether it is Bulgari or Hilton, although large hotels have luxurious decorations and services that seem to be full of ritual, they are just an upgrade at the same latitude as small hotels. , there is no qualitative leap in nature, and the problems of sanitation and service delays that should be there still exist.
The hotel's occupancy rate has fallen, but energy and costs have not fallen,The warm, romantic and beautiful atmosphere of the hotel you feel requires a lot of energy to maintain, just take electricity as an example.
Some netizens revealed that a small hotel of 30 square meters is equipped with only one air conditioner for a month. The cost of photoelectricity will be about 300-400 yuan, and a 4-star hotel that is beginning to take shape, the annual electricity cost is 1.8 million- Between 3.6 million,The energy consumption of a five-star hotel like Bulgari will only be more or less. After a year, the entire hotel can buy a good car just for the electricity bill!
And not to mention the labor cost, to maintain high-quality service, even when the occupancy rate is insufficient, many people are required to maintain, not to mention more and more high per capita wages.
Incomes decrease + expenses increase, under heavy pressure, how can the hotel industry ensure a turnaround in profits?
The key is how to increase traffic while reducing spending!
The smart hotel system developed by Hansa Intelligence starts from the aspects of brand tonality, user stickiness, management efficiency, energy consumption, etc. At the same time, it helps the hotel to build its brand, reduce energy consumption and management expenditure, and create a new core competitiveness of smart hotels.
01
Create customer service differentiation
Traditional hotel check-in requires manual handling at the front desk, which is inefficient and prone to errors.
Hansa Smart Hotel System,At check-in span>, Lobby WisdomQuick check-in equipment , Public security network, easy check-in.
After checking in, use"Xiao Sa Smart" applet, With just a tap on your mobile phone, or even intelligent voice control, you can fully control the power-on equipment in the guest room, and switch between different scene modes with one button.
Calling a car, cleaning, all the services you need can be sent through one-click mobile phone requests, and the response speed of service personnel is at least higher than that of traditional hotels 40%! The service is truly on call, bringing customers a unique hotel experience.
Check-out only needs to be scheduled by the mobile phone applet, or one-click to send the request, the front desk will automatically bill the check-out, no need to wait, and the itinerary is seamless.
An excellent check-in experience brings customers a subtle brand perception, and the final result is a steady increase in brand loyalty and passenger flow. This is a good thing for any hotel. Hansa Smart Hotel Guest Control System is exactly the Focusing on the internal logic of the needs of customers and hotels, it came into being.
02
Improve service quality and reduce expenditure
Traditional Hotel< span style="font-size:16px;">In the process of work, service personnel may be delayed in response due to untimely feedback of customer needs, or uneven division of labor due to poor information transmission. The hotel is also facing the blind spot of the service staff's assessment.
The smart hotel server independently developed by Hansa Smart,< span style="font-size:16px;">Service staff need to download the "Xiaosa Helper" APP, which can replace the traditional walkie-talkie. The system pushes the service needs from guest room guests or front desk staff in real time, and has voice prompts for service staff. One-click to receive tasks, and quick response can be achieved.
Meanwhile,Accept the record of processing service results, hotel guests can rate the service, which is helpful for managers to evaluate staff work, hotel staff Management is based on evidence to avoid uneven division of labor and over-saturated staffing.Vigorously reduce personnel cost.
Hansa smart hotel server connects the three parties originally separated from customers, service staff and hotel to form a channel, which ensures the real-time interaction of information , which can not only improve customer experience, but also reduce personnel costs.There are not many things that have the best of both worlds.
03
Manage energy consumption and costs
The management platform of traditional hotel operations only has basic information on room usage, and lacks detailed monitoring of energy consumption.
